We currently ship only in Spain, within the peninsula.

Our shipments are made through ordinary letter. We work with a ready stock, so your order will be shipped within 24 hours of receiving it.

Shipments by ordinary letter usually take between 4 and 5 working days to reach their destination.

We are actively working on expanding our shipping options to offer you more alternatives. Soon we will have news about it!

We strive to provide you with the best quality products possible, so we do not accept changes based on personal preference. However, if there is a problem with your order or if you receive a defective product, please contact our customer service and we will be happy to help you solve it.

At Tobukao, we have a firm commitment to local trade and nearby production in Valencia. From the beginning, our goal has been to manufacture all our products in this beautiful city, generating value in our community.

Our sportswear collection is designed and manufactured entirely in Valencia. We use fabrics from Ontiñent and the garments are made in Benimaclet. The design and stamping are carried out in the TB Industry workshop, located in the Valencian orchard.

In the case of our jump ropes, they are imported from India, where our supplier with more than 30 years of experience in the manufacture of these items is located. However, we are in a transition stage, since our goal is to develop our own jump rope by injecting recycled plastic and also manufacture it in Valencia.

We are committed to continue advancing in our mission of manufacturing all our products in Valencia and contributing to sustainable and local development. Our R&D team is working hard to achieve this.

What is the delivery time of my order?
We ship by ordinary letter and your order will be shipped within 24 hours of receipt. Shipments by ordinary letter usually take between 4 and 5 working days to reach their destination. We recommend that you regularly check your mailbox, since being an ordinary letter, it is possible that the package will be deposited there if possible.

What are the available payment options?
We currently offer several payment options for your convenience. You can pay for your order using a credit card, PayPal, Shopay or Apple Pay.

Can I make changes or returns?
Before placing your order, it is important to make sure that you have selected the flow, color and design that you want. We also recommend that you verify that you are buying the correct size. You can consult our "Size Guide" for this information. We strive to provide you with the best quality products possible, so we do not accept changes based on personal preference. However, if there is a problem with your order or if you receive a defective product, please contact our customer service and we will be happy to help you solve it.

How can I contact customer service?
If you need help or have any questions, you can send us a message at toobukao@gmail.com with the subject "SUPPORT". Our customer service team will contact you within 24 hours to provide assistance.

How can I care for and maintain my Tobukao products?
The Bukà jump rope is known for its strength and durability, so it requires little maintenance. Our sportswear products are best maintained by following the care instructions on each garment's label. We recommend washing the garment inside out to preserve the designs over time.

Do you have a size guide?
Yes, we have a size guide for each of our products to help you find the right size. Please refer to the specific size guide on the relevant product page for detailed information on how to take measurements and select the correct size.

At Tobukao, we value and respect the privacy of our customers. We want to assure you that your personal information is kept private and confidential. Next, we explain how we protect your data:

Privacy and Confidentiality: At Tobukao, we respect the privacy of your information. All personal data you provide to us is stored securely and is never shared with external third parties. Your information is treated with the utmost confidentiality.

Data security: We take measures to protect your personal data and ensure its security. We use encryption technologies and appropriate security practices to prevent unauthorized access, misuse or disclosure of your information.

Payment information: We want to assure you that at Tobukao we never have access to your credit card information. We only receive the shipping address and your name to process your order. All payment related information is handled securely and processed through trusted and secure payment platforms.

Use of data: We use your personal information only to process your orders, send relevant updates about our products and provide you with efficient customer service. If at any time you wish to stop receiving communications from us, you can unsubscribe at any time.

Anti-Spam and Phishing Measure: At Tobukao, we are committed to protecting our customers against spam and phishing. We want to assure you that we will never send messages requesting personal information, such as banking information or payment requests. We will also not ask you to provide sensitive information through email, social media or other means of communication. It is important to note that scammers can use fake profiles resembling Tobukao to carry out these fraudulent practices. If you receive any suspicious messages impersonating Tobukao, we recommend that you do not reply and report it to us immediately so that we can take appropriate action.

If you have any additional questions about our privacy policy or if you need more information about how we protect your personal data, please do not hesitate to contact us. We are committed to ensuring the security and confidentiality of your information at Tobukao.

At Tobukao, we are committed to the quality and proper functioning of our products. If within 10 days of receiving your order, you find a defect in any of Tobukao's products, we will be happy to offer you a solution.

Some examples of possible defects may include the detachment of the pad-printed design on the Bukà belt, detachment or deterioration of the DTF designs on the shirts, or any garment that arrives stained or in poor condition. These possible failures are rare and may be the result of the manual and artisan manufacturing of our products.

If you find any of these defects, please contact us via our email or contact form, providing details and, if possible, images of the defective product. We promise to review your case and, if necessary, we will proceed to exchange the product for another of the same or similar value, at no additional cost to you.

We want to make sure that you are satisfied with your Tobukao products and that you have an exceptional shopping experience. We are here to help you and solve any problems you may encounter.

If you have any additional questions, concerns or need more information on any of the topics mentioned above, please do not hesitate to contact us. We are here to help you and provide you with the best possible service. You can contact us through our email toobukao@gmail.com or through the contact form on our website. Our customer service team will be happy to assist you and answer all your queries within 24 hours.

We appreciate your trust in Tobukao and we look forward to helping you achieve your goals and enjoy an exceptional experience with our products.